AUTHENTICITY & ITEM INFORMATION
Confidence in the details.
A considered choice starts with clear information about the individual piece.
Know the piece before you choose it.
01 / THE PIECE
Look a little closer
Explore the photographs and description on the individual listing. Review the material, design details and condition information, and note anything you would like clarified.
02 / THE INFORMATION
Ask about the details
For questions about authenticity, provenance or supporting documents, contact us with the product name or reference before placing an order. Ask what information is available for that specific bag.
03 / WHAT COMES WITH IT
Confirm the complete picture
Check the listing and ask us to confirm included accessories or documents. Boxes, dust bags, receipts and certificates should only be expected where they are stated for the individual item.
A little more clarity.
Questions about a particular bag are best answered with that piece in mind.
How do I ask about a bag’s authenticity?
Contact us before ordering with the product name, reference or a link to the listing. Tell us what you would like to clarify, including any questions about authenticity information, provenance or supporting documents for that individual piece.
Will my bag come with an authentication certificate?
Supporting documents are specific to each item. Please review the listing and ask us to confirm whether a certificate or other documentation is included before you buy.
How can I understand the condition of a pre-owned bag?
Read the listing and review the photographs carefully. Pre-owned bags can show individual signs of wear. If the condition of a particular area matters to you, contact us with a specific question before placing your order.
What should I do if I have a concern after delivery?
Contact us promptly with your order number, the product name and a description of your concern. Include relevant photographs where helpful. Please contact us before returning an item so we can confirm the next steps.
Let’s talk about your next piece.
Have a question before you choose? Send us the product name or listing link, together with the details you would like to confirm.